We care very much about our clients and strive to provide a service that meets our clients’ needs. We see it as our primary function to ensure that each client receives a prompt, efficient and empathetic service. We recognise that our clients are often going through life events that can be stressful and we would want our clients to consider that we are here to support them through those events.
We are never complacent and always willing to learn from our clients’ experiences of using the firm. We value feedback of a positive nature and also bringing to our attention to areas where you feel we could improve our services.
Our client care partner is Martin Kelly and you should feel free to contact him on firstname.lastname@example.org if you have any concerns about the service that we have provided.
We hope that you will never be in the position where you consider that you need to make a formal complaint but if you do the firm’s complaints procedure can be found here.